Insurance

In 2021, MS&AD approached our insurance department to help them overhaul their claims processes through digital transformation, which would enable them to more efficiently receive and process claims. Prior to this partnership, MS&AD’s claims databases were siloed and inaccessible, and customers had to submit claims information manually, which led to slow and inefficient claims processing and payout.​

The MS&AD Claims team leveraged our data marketplace to select the data (from satellite imagery, drones, and IoT) that provided insight on areas of interest post large-scale catastrophic events.

​In addition to this data fusion, we built proprietary AI/ML models to automate damage assessment, and overlaid it with the existing data; this functionality provides claims with the comprehensive knowledge of post-cat damage. Finally, we piped all data and analytics models into a customized, single software environment for claims; claims analysts are now able to easily access the insights from spatial data with little to no training. As a result, MS&AD can quickly estimate claims amounts, approve loss amounts in minutes, and operate more efficiently.